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Job ID
Company
Organization
Job Family
Experience Level
Full Time / Part Time
Remote vs Office
Contract Type
Vice President Siemens Ltd. China and Director Global Business Services China
Global Business Service (GBS) innovates, designs, transforms and efficiently operates business services for Siemens internal and external customers. End to end services in the area Hire to Retire, Purchase to Pay, Opportunity to Cash, Business Solutions as well as Record to Report are delivered via a global network of Service Units. The China Service Unit comprises of approx. 480 highly skilled professionals mainly located in Suzhou, Beijing and Shanghai.
Mission
Accountable for delivering product and service portfolio in China. Local strategy development and implementation, day-to-day operational management as well as local customer relationship management. Ensure quality, compliance and customer satisfaction and employee engagement. Ensure Siemens China proper operations together with respective governance functions in GBS scope. Disciplinary management of China employees and driving people development with high performance culture. Key performance indicator: Business growth, Customer satisfaction, Employee satisfaction, productivity and local innovation.
Responsibility (fully):
- Local Customer Relationship Management (CRM) and Portfolio
- Local center strategy development and implementation
- Delivery Management
- People management
- Budget / Financial responsibility
- Compliance, EHS
CRM & Portfolio (fully):
- Set up, perform and monitor local Customer Relationship Management (CRM)
- Drive management level communication with GBS China external and internal stakeholders. Support Business Line related stakeholder communication if required
- Maintain relationship with partners on management level
- Provide support to GBS headquarter/Hub in leveraging local relationship if required
- Responsible for regional growth and customer value delivery in close alignment with CRM and business lines including local portfolio adjustment and pricing decisions.
- Ensure management of CSI and USI by driving necessary initiatives across BLs and Functions
- Input into and collaboration with Global Portfolio Management
Local Strategy Development and Implementation (fully):
- Define and Implement Location strategy in alignment with global GBS strategy
- Ensure availability of local infrastructure
- Continuously review and optimize local location footprint in alignment with global headquarter
Delivery Management (fully):
- Local entrepreneur for China driving performance measured by common KPIs (cost/charges, productivity, employee engagement, user satisfaction, customer satisfaction) and global GBS KPIs. Provide back-office services as required and agreed upon with other Service Units in and outside the Hub.
- Ensure local continuous improvement, quality management system and certifications/controls across BLs and Functions. Establish and foster a culture of continuous improvement and best practice sharing
- Support continuous quality monitoring and follow up on corrective actions
- Develop and implement productivity measures on center level, support in the implementation of measures on local business line level, supporting E2E co-operation and optimization across Hub
Employees / People Development (fully):
Execute leadership:
- Manage employees (e.g. selection, training, assessment, promotion and replacement) in line with laws and corporate guidelines
- Drive people development through:
- Fostering high performance and talent development
- providing coaching
- setting relevant targets
- giving frequent and specific feedback
- ensuring participation in trainings and development measures
- Ensure an adequate attrition rate within China
- Foster collaboration and co-operation between Business Lines and within the global GBS community including Hubs
- Ensure strong service attitude, ownership- and innovation culture
Budget / Financial responsibility
- Local Management of GBS China Budget and financial performance/Productivity
- Participation in BL/GBS China budget alignments, providing input from local customer, local regulation and cross local BL perspective
Compliance & Risk Management(fully)::
Ensure support and implementation of:
- compliance program activities (compliance program implementation, compliance training, compliance self assessment, compliance control)
- internal control activities (RIC implementation / assessment / SOA 404 transaction control level, continuous controls monitoring/ segregation of duty), from HQ, regional compliance and RIC offices
- findings from internal and external audits
- local laws and regulations
Knowledge:
Functional Expertise
- Customer Services/Services –Service Management
- Customer Services/Services –Service Operations
Technology Fields & Business Methods
- Continuos Improvement /Lean Management –Quality Improvement Methods
- Project Management –Project Controlling/Closure
- Financial Management –Financial Controlling
- People Management
- Customer Relationship Management
Further Required Knowledge
- Fluent spoken and written English and preferably language of respective location
Fields of Experiences
Service Business
- Minimum total 10 years. At least 5 years experience in service operations/service management area (in two or more business processes/areas) and in addition at least 3 years in other functional roles.
- Min. 5 years of management experience
- Experience from a governance organization/unit preferred
International Exposure
- At least 5 years of international exposure required for cross border service delivery position
Working location: Suzhou (preferred), Beijing or Shanghai
